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HSBC2
1. How often do you use the HSBC mobile banking application?
Every day
Several times a week
Several times a month
Rarely or never
2. How convenient do you think the HSBC mobile banking app is for daily banking services?
Very convenient
Quite convenient
Not very convenient
Very inconvenient
3. Which function of the HSBC mobile banking app do you use most often?
Checking account balance
Money transfer
Paying bills
Investment or financial services
4. How safe do you feel when using the HSBC mobile banking app?
Very safe
Quite safe
Not very safe
Not safe at all
5. Do you think HSBC provides clear security information in the mobile banking app?
Very clear
Quite clear
Not very clear
Not clear at all
6. Have you ever experienced technical problems when using the HSBC mobile banking app?
Never
Rarely
Sometimes
Often
7. How easy is it to find the functions you need in the HSBC mobile banking app?
Very easy
Quite easy
Difficult
Very difficult
8. What is the biggest barrier you face when using HSBC mobile banking?
Complicated interface
Security concerns
Technical errors or slow system
Lack of information or guidance
9. Has the HSBC mobile banking app improved your banking efficiency?
Significantly improved
Slightly improved
No change
Made it worse
10. Overall, how satisfied are you with the HSBC mobile banking app?
Very satisfied
Satisfied
Neutral
Dissatisfied
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