This survey aims to collect feedback from Chinese students in the UK about their experience using Wise for international money transfers. Your responses will be used for an academic research project and will remain anonymous. Thank you for your participation.
1. How often do you use Wise for international money transfers? Once a week or more 每周一次或更多 Once a month 每月一次 Once every few months 每幾個月一次 Rarely 很少使用 This is my first time 這是第一次使用
2. What is the main purpose of using Wise? (You may select more than one) Paying tuition fees 支付學(xué)費(fèi) Paying living expenses 支付生活費(fèi)用 Sending money to family 匯款給家人 Receiving money from family 從家人處收款 Saving money on exchange rates 為了節(jié)省匯率成本 Other 其他
3. How would you rate Wise's fee transparency (e.g., clear display of fees before transfer)? Very transparent 非常透明 Transparent 透明 Neutral 一般 Not very transparent 不太透明 Not transparent at all 完全不透明
4. Compared to traditional banks, how do you perceive Wise's overall cost (fees + exchange rate)? Much cheaper 便宜很多 Slightly cheaper 稍微便宜 About the same 差不多 Slightly more expensive 稍微貴一些 Much more expensive 貴很多
5. How satisfied are you with Wise's transfer speed? Very satisfied 非常滿意 Satisfied 滿意 Neutral 一般 Dissatisfied 不滿意 Very dissatisfied 非常不滿意
6. Have you ever encountered any issues or delays with Wise transfers? Never 從未 Rarely 很少 Occasionally 偶爾 Frequently 經(jīng)常 Always 總是
7. How likely are you to recommend Wise to other Chinese students? Very likely 非常可能 Likely 可能 Neutral 一般 Unlikely 不太可能 Very unlikely 完全不可能
8. How would you rate the overall user experience of Wise's platform (app/website)? Excellent 優(yōu)秀 Good 良好 Average 一般 Poor 較差 Very poor 非常差
9. In the future, will you continue to use Wise for international money transfers? Definitely yes 肯定會 Probably yes 可能會 Not sure 不確定 Probably not 可能不會 Definitely not 肯定不會
10. Do you have any suggestions or comments to help improve Wise's service for Chinese students?