Vivo’s

1. How quickly do you think Vivo responded to the overheating recall issue in 2023?
2. The information provided by Vivo about the recall problem was clear and easy to understand.
3. How easy was it for you to find official information about the recall from Vivo?
4. Which communication channel did you mainly use to receive information about the recall?
5. Vivo provided enough information about safety instructions during the recall.
6. How satisfied are you with Vivo’s after-sales service during the recall process?
7. After the recall communication, how much do you trust the Vivo brand?
8. Do you think Vivo handled the recall issue responsibly?
9. Did Vivo’s crisis communication improve your confidence in the brand?
10. Would you consider buying Vivo products again in the future?
更多問(wèn)卷 復(fù)制此問(wèn)卷